Politique d’expédition

Thank you for shopping with Lashé! We are committed to delivering your products as quickly and efficiently as possible. Please review our shipping policy below for information regarding shipping methods, costs, delivery times, and more.

1. Order Processing

  • Processing Time: All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Please note that processing times may vary during peak seasons or promotional periods.

  • Order Confirmation: Once your order is placed, you will receive an email confirming your order. A second email will be sent once your order has been shipped, along with tracking information if available.

  • Order Modifications: Unfortunately, once an order has been placed and processed, we are unable to make changes to the items or shipping address. Please double-check all details before completing your purchase.

2. Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping: Typically arrives within 5-10business days.
  • Expedited Shipping: Typically arrives within 3-5 business days.
  • Overnight Shipping: Available for urgent orders. Typically arrives the next business day.

Shipping costs are calculated at checkout based on the shipping method selected and your location.

  • Free Shipping: We offer free standard shipping on all orders over [100$ CAD] within [Canada]. This offer may be subject to change or limited during certain promotions.

  • International Shipping: We currently ship to [worldwide]. Shipping rates and delivery times will vary based on the destination. Please be aware that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

3. Shipping Address

  • Address Accuracy: It is the customer’s responsibility to ensure that the shipping address is correct at checkout. If an incorrect address is provided and the package is returned, additional shipping fees may apply for reshipment.

  • Undeliverable Packages: If a package is returned to us due to an incorrect or undeliverable address, we will contact you for a new shipping address. You will be responsible for any additional shipping charges.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can track the status of your order directly through the carrier’s website.

Please note that tracking information may take up to 24-48 hours to be updated.

5. Delivery Times

  • Domestic Orders: Delivery times vary based on the shipping method chosen and your location. Typically, domestic orders will arrive within 5-10 business days, but please allow additional time for remote locations or during peak seasons.

  • International Orders: International delivery times vary depending on the destination country. Please allow up to 14-21 business days for international shipments, though this can be longer depending on the customs process.

6. Customs, Duties, and Taxes

  • International Orders: For customers ordering from outside [Canada], please be aware that shipments may be subject to customs duties, taxes, or other import fees. These fees are the responsibility of the customer and are not included in the purchase price or shipping costs.

  • Customs Delays: We are not responsible for any delays caused by customs inspections or customs processing.

7. Lost or Stolen Packages

  • Package Issues: If your package is lost or stolen, please contact the carrier directly for assistance. If the package is confirmed lost, please reach out to our customer support team at [insert email] for help resolving the issue.

  • Claims for Lost Packages: Claims for lost packages must be filed within [insert number] days of the estimated delivery date. Once we’ve received confirmation of a lost package, we will do our best to assist you in resolving the issue.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [info@lashe.ca] with your order number, photos of the damaged product(s), and any other relevant information. We will assess the situation and offer a replacement or refund as appropriate.

9. Shipping Restrictions

  • P.O. Boxes: We do not currently ship to P.O. Boxes or APO/FPO addresses.
  • Special Locations: Some remote or restricted locations may have limited shipping availability. If we are unable to fulfill an order to your location, we will notify you and offer an alternative solution.

10. Contact Us

If you have any questions regarding shipping or need assistance with your order, please don’t hesitate to contact us:

info@lashe.ca